Passkey Groupmax

World's Leading Online Group Reservation System

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Latest News

**We are currently experiencing performance system issues where users are receiving an error message when trying to log in.  We have pulled in all resources necessary to assist in resolving this issue.  We will reach out as soon as the issue has been resolved.   Thank you for your patience.**

Latest Passkey Release Completed!

We are pleased to announce we have completed our latest release for Passkey.  Improvements were made to enhance the guest experience while making and managing reservations on the attendee website.

To download the release notes, click here to go to our Customer Care Center.  Use the Find Solutions search bar and look for:  “Release Notes for GroupMAX Release on December 16, 2014".

IMPORTANT! New U.S. Support Phone Number and Email Address
Please note that our support phone number and email address are changing. Please update your contact information and start to use our new phone number 781-810-4329 and our new email address   

Looking for how-to articles, training videos or our webinar schedule?

View all of our helpful articles, on-demand training videos, and monthly web sessions by visiting our Help & Training Center

Support Team Contact information

We are available Monday thru Friday.
Email us at or call:
United States: +1-781-810-4329

United Kingdom: +44 (0) 203 478 5932
Singapore: +65 3157 6182
Australia: +61 2 9037 0093
China (North): +86-10 800 714 1827 
China (South): +86-10 800 140 1857
France: +33 (1) 70 95 05 41

Germany: +49 (0) 800 1800558
Hong Kong: +852 5808 3650
Have a technical emergency after-hours? Email (after-hours only).
Please include a full description of your issue and your contact information