Passkey Groupmax

World's Leading Online Group Reservation System

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Latest News

Passkey Singapore Office Holiday Closing

Please be advised that our Singapore office will be closed on Thursday, Masy 1st for Labour Day. Our U.K. and U.S. office will be open during  their normal business hours.

Passkey Customer Security Notice on (Heartbleed)

As CEO at Passkey I wanted to contact our customers and provide details about our response to the recent Heartbleed OpenSSL vulnerability.

Heartbleed is a serious defect in OpenSSL, a core cryptographic library that is used to protect communications on the Internet. This flaw affects a substantial number of applications and services running on the Internet.

Even though Passkey does not use OpenSSL, the affected library, we proactively responded to this threat, and have no evidence that Passkey users were compromised.

Security is a critical component of the service we provide for your organization. Our security team will continue to monitor this issue and provide more information as necessary.

Thank you,

Greg Pesik 

President & CEO



RezHUB Download is Live!

 On February 20th, Passkey released a new feature in RezHUB that provides non-integrated hotels with an opportunity to download room lists in an Excel or csv format. The new process uses a wizard approach that allows hotels participating in CityWide events to access their reservations in an additional format when they are not integrated directly with GroupMAX.
To view a recorded tutorial and access instructions and other documentation on this new functionality, please visit our Learning Center by clicking here.

Our New Planner Portal

new Planner Portal went live on February 12, 2014. To access our release notes for details: Hotels click here and CVBs and Meeting Management Companies click here
Read up on the exciting new way that planners can access their GroupMAX events.

Looking for release information, video tutorials, documentation or our webinar schedule?
View all of our on-demand video tutorials in the Learning Center for all the latest updates in GroupMAX. Includes how to videos for New Attendee Website Set up and Setting up Promo Cubes and Add-ons, and more. We also offer live monthly web sessions for all types of users.   

Support Team Contact information

We are available Monday thru Friday.
Email us at or call:
United States: 781-373-4141 
United Kingdom: +44 (0)203 478 5932

Singapore: +65 3157 6182 
Australia: +61 2 9037 0093
China (North): +86-10 800 714 1827 
China (South): +86-10 800 140 1857
France: +33 (1)
Germany: 0800 180 0558

Hong Kong: +852 5808 3650

Have a technical emergency after-hours? Email (after-hours only).
Please include a full description of your issue and include your contact information.