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World's Leading Online Group Reservation System

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Latest News

Planned downtime for Lanyon Passkey:

We will be performing maintenance on the Lanyon Passkey databases. During this maintenance, many Lanyon Passkey applications and features will be unavailable including:

  •  Inventory management
  •  Attendee websites
  •  Reports

This maintenance work is scheduled to last 2 hours from 10 PM EST – 11:59 PM EST on Thursday, July 28th.

During this time, anyone accessing the application will be redirected to this page alerting them to the ongoing maintenance.

The integration components of Lanyon Passkey will not be taken down during this outage so once the application returns, all reservation delivery messages will be sent to Passkey without any action on your part.

Thank you for your understanding.  Please contact support with any questions or concerns at passkeysupport@lanyon.com.

If you would like information about what is planned for this release, you can click here.



Attendee Website Update:

Lanyon Passkey will be retiring older attendee website templates in 2016. We suggest that users update all of their libraries, bundles and events that haven't been migrated to the new website templates as soon as possible. 

Any events created using old attendee website templates will be supported — but we suggest that users redesign any events that end after June 13th, 2016 using the latest attendee website templates to maintain design elements and branding. 

More information can be found here or by reaching out to PasskeySupport@Lanyon.com.

We are available Monday thru Friday.

Email us at passkeysupport@lanyon.com or call: 

  • United States: +001-781-810-4329 or 1-855-768-0806 (TOLL FREE)
  • United Kingdom: +44 (0) 800 051 8037 (TOLL FREE)
  • France: +33 (1) 800 905 576
  • Germany: +49 (0) 800 182 5495 (TOLL FREE)
  • China (North): +86 10 400 842 9110
  • China (South): +86 10 400 842 9109
  • Hong Kong: +852 800 906 913
  • Singapore: +65 800 852 3450
  • Australia: +61 1 800 441 532 (TOLL FREE)


Have a technical emergency after-hours? Email emergency@lanyon.com (after business hours only).   Please include a full description of your issue and your contact information.